Our Service Promise

Drainfast Delivery Vehicle 

Customer Service 

 

We strive to provide first class service and fulfil the expectations of all our customers. We pride ourselves on offering you:

  • Free next day delivery*
  • 99% on time, in full deliveries
  • Guaranteed availability of our core products
  • Industry leading customer response times
  • Free take-off service and technical advice (Vision Plan)

*Free next day delivery applies to orders over £75 placed before 3.30pm for delivery within our delivery area. To see where we deliver, click here 

 

Our People

 
It is our team who bring their talent, resourcefulness and commitment to work every day that make the difference.

 

Technical Support

 

As a Drainfast customer, you will have access to our technical advisors who will help specify the correct product for your application.  We have a great wealth of combined industry expertise and know-how and we’re always willing to share this where we can.

 

What our Customers Say

 

“I have been working with Drainfast for a number of years now and their service and prices are second to none. I know that I can rely on the team to get me what I need to site on time. No fuss and no chasing required! I wish all suppliers could do the same!!” – James Galloway, JP Dunn Construction

 

“Drainfast give more than just excellent customer service, they’ve got the knowledge and experience that makes them a reliable part of what I do. I know that when I get in touch, I can depend on them to deliver at a great price, and in great time. Drainfast ARE VERY GOOD.” – Michael Wehrle, LF Solutions Ltd

 

“Drainfast have been supplying drainage and ducting materials to JP Dunn Construction for over 10 years. They run a friendly and knowledgeable sales team who are always available to help. The team have helped me out over the years with urgent last minute orders for next day delivery, same day delivery at times of need”- Nick Jacks, JP Dunn Construction

 

“Drainfast provide a service you can’t find anywhere else. From initial customer support to unbeatable delivery times, the team create a stress-free and dependable experience whenever I get in touch.” – Tom Dillon, Oliver Connell & Son Ltd

 

“Why I call Drainfast:

They are nice people and I like dealing with nice people.
The stock profile is excellent. In the 2 years I’ve dealt with them I can’t remember being told something was out of stock.
If something goes wrong (and I can only remember one incident) they are quick to pick the phone up and be honest, which in my book is proper customer service, they then swiftly deal with the problem. Can’t ask for more than that.
Delivery service is second to none.
Prices are roughly where they need to be. They are happy to negotiate on larger quantities.”
– John Griffin, BCT Services Ltd

 

“I have personally being utilising the drainage and ducting products supplied by Drainfast consistently over the past 10 years. Over the years as both companies have grown we have established more of a partnership than customer relationship with Peter and his professional sales team. There is no job too big or small. From advising/completing take offs at tender stage, to dropping off a couple of bends (Same Day) the day before we hand over! We have become reliant on their professional service and next day deliveries. They have always been attentive and courteous whilst dealing with my requests (Even when I decide to change my mind at the last moment!). Lastly, and some may say most importantly; Drainfast have always offered competitive pricing with regards to our projects. They have offered ideas on how we could value engineer where necessary. I hope we will continue to work alongside each other for many years to come.” – Mick Walsh, Harringtons

 

“We find Drainfast to be a competent supplier of ours. The correct products turn up at the agreed times, and at the agreed prices, and we find their flexibility towards overcoming obstacles to be invaluable” – James Hibberd, Natta

 

“We continually use Drainfast as their next day service is exceptional compared with other suppliers, they seem to have an endless stock of all kinds of drainage! Furthermore the prices are very competitive” – Frank Dwyer, Dwyer Engineering Services Ltd